Privacy Policy

Information We Collect

Every detail shared with Devegyaas serves a purpose, from ensuring an order reaches the right doorstep to making a gift feel more personal.

Identity & Contact Details

Your name, phone number, and email address help us identify your order, send confirmations and delivery updates, and respond to questions or concerns.

Delivery Information

Your delivery address, pin code, apartment details, and relevant instructions help us identify the correct destination and arrange successful delivery to you or your intended recipient.

Gifting & Personalisation

Recipient names, gift messages, occasion details, and ribbon preferences help us personalise your order and prepare gifts according to your instructions.

Order History & Preferences

Your selected products, purchase history, dietary preferences, and custom baking instructions help us process orders accurately, accommodate requests where possible, and assist with enquiries about previous purchases.

Account Information

If you create an account, the information associated with it helps us manage your profile, authenticate access, and provide account-related features such as order history and saved details.

Technical & Session Information

Device details, browser information, IP addresses, and session identifiers may help maintain website security, keep shopping functionality working, troubleshoot technical issues, and improve website performance.

We collect only the technical information needed for the relevant functions, subject to the tools and services enabled on the website.

Payments & Transaction Security

A Secure Checkout Experience

Payments made through the Devegyaas website are processed using Razorpay or another payment provider identified at checkout.

Payment providers handle payment credentials according to their applicable security practices. Depending on the payment method and integration, Devegyaas may receive transaction references, payment status, amounts, and other information necessary to confirm an order and manage refunds.

We do not intend to collect or store card security codes, UPI PINs, or net banking passwords on Devegyaas's own servers.

Transaction information may be retained to reconcile payments, maintain order records, resolve payment disputes, and meet applicable legal and accounting requirements.

For more information about how Razorpay handles information, please refer to its privacy policy.

How We Use Your Information

Your information helps bring each order from the atelier to its intended destination. It may be used for the following purposes.

To Prepare & Fulfil Orders

Order details, product selections, dietary preferences, and customisation instructions help us prepare the requested creations and package them according to your requirements.

To Arrange Delivery

Your address, contact number, and delivery instructions help us coordinate with delivery partners and complete the handover.

To Keep You Informed

Your contact details allow us to send order confirmations, payment updates, dispatch notifications, and delivery-related communications through the channels supported by our service.

To Provide Customer Support

Your order records and contact information help us respond to enquiries, investigate delivery concerns, address product issues, and process eligible refunds or replacements.

To Maintain Your Account

Where account features are available, your information helps us authenticate access, maintain your profile, and display relevant order history or saved details.

To Maintain & Improve the Website

Technical and session information may be used to maintain shopping basket functionality, diagnose errors, protect against misuse, and improve the website's reliability.

To Meet Legal Obligations

Certain information may be used or retained to comply with applicable tax, accounting, consumer-protection, and other legal requirements.

Where marketing communications are offered, they will be handled in accordance with applicable requirements and any consent needed.

Sharing Your Information

Your personal information is not sold or rented to third parties for their independent advertising or data-broker activities.

Certain information may be shared when necessary to provide the services you request.

Delivery Partners

Your name, delivery address, contact number, and relevant instructions may be shared with the assigned courier so your order can reach the correct recipient.

Payment Providers

Transaction and payment-related information is processed through the payment provider used at checkout to authorise payments, confirm transactions, and support refunds or payment-related enquiries.

Website & Infrastructure Providers

Providers responsible for website hosting, authentication, databases, order management, and security may process information required to operate those services. This may include Supabase or other providers configured on the website.

Customer Communication Services

If SMS, email, or WhatsApp services are used for order updates, relevant contact and order information may be shared with the provider responsible for sending those communications.

Legal & Regulatory Requirements

Information may be disclosed when required by applicable law or where reasonably necessary to address fraud, security incidents, legal claims, or the protection of rights.

Service providers may process information under their own applicable terms and privacy practices. The information shared with each provider depends on the services used and the arrangements in place.

Cookies & Local Storage

A More Seamless Shopping Experience

Cookies and browser storage help the website remember certain information between visits or while you move between pages.

Depending on the features enabled, they may be used for the following purposes.

Shopping Basket

Saved basket information helps keep selected products available as you browse different collections or return to your order.

Account Sessions

Session information helps maintain your authenticated state so you do not need to sign in repeatedly while using account features.

Saved Preferences

Browser storage may remember certain preferences or checkout details to reduce repetitive entry.

Guest Order Information

If guest order tracking uses local browser storage, relevant information may remain accessible on the device used to place the order without requiring a permanent account.

Website Functionality & Security

Certain technologies may help maintain website functionality, prevent misuse, and identify technical errors.

The information stored in your browser may remain until it expires or is cleared. Clearing cookies or local storage may remove saved basket information, preferences, or locally stored guest order details.

You can manage cookies through your browser settings, although disabling certain technologies may affect some website features.

Data Retention & Your Privacy Rights

Information Kept Only as Needed

Devegyaas retains personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain relevant records, and meet applicable legal obligations.

Different information may be retained for different periods. For example, order and transaction records may need to be kept for accounting purposes, while certain session information may be retained for a shorter period.

Where information is no longer needed and no legal obligation requires its retention, appropriate steps will be taken to delete it or otherwise handle it in accordance with applicable requirements.

Your Choices & Requests

Subject to applicable law, you may contact us to:

• Request access to personal information associated with you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where deletion is permitted.
• Ask how your information is collected, used, or shared.
• Withdraw consent where processing is based on consent.
• Raise concerns about the handling of your personal information.

Some information may need to be retained where required by law or necessary to resolve disputes or establish, exercise, or defend legal claims.

To make a privacy-related request, contact hello@devegyaas.com.

We may need to verify your identity before responding to certain requests.

Data Protection & Security

Care Behind the Scenes

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, disclosure, alteration, and loss.

These measures may include access restrictions, authentication controls, secure connections, and safeguards provided by the services used to operate the website.

Access to customer information should be limited to what is necessary for the relevant operational purpose.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. If a personal data breach occurs, appropriate steps will be taken in accordance with applicable legal requirements.

Policy Updates

As Devegyaas evolves, our website features, service providers, and data practices may change. This Privacy Policy may be revised to reflect those changes or to meet legal requirements.

The latest version will be published on this page with its updated revision date. Where required by law, affected individuals will be notified of material changes.